ArcMap 10.2.1 Error

One of our users is getting an error when opening ArcMap, which is attached. We have recently installed 10.2.1. Here are the details of the machine:

OS: Windows XP, sp3 32-bit
.NET Framework: 4 Extended
SQL Native Client: 2008
ArcGIS Version: 10.2.1
ArcGIS License: Basic (concurrent)

I don't believe any other ArcGIS products are installed.

Any ideas would be greatly appreciated!

Attached Thumbnails