In an attempt to update my license server with a new provisioning file, I've since encountered the following issues. My license server is on a Linux VM and has been operating without significant issue since 2010.
Has anyone else experienced the Linux license server's refusal to authorize new licenses? Any suggestions? This is really disappointing because it has worked just fine for the past few years and I thought a license upgrade would have been a 5 minute task, not an hour and a half and counting.
Thanks,
John
- Attempting to authorize new licenses over the old, I received an "Authorizing Software Failed!" error message under the progress bar.
Attachment 26889 - Figuring I didn't deauthorize beforehand, I cancel and attempt to deauthorize. At this time, there are no licenses present - presumably the previous operation wiped the existing licenses I had installed.
- Try again, and it fails again.
- Realize that with the 10.2 licenses, I should probably update the license server software to the 10.2 version. Download the version, install, recognizes that the previous version exists and it performs an upgrade. Okay, everything looks good, let's try this again and... again authorization fails.
- This time, I remove the software entirely. Make sure there are no hung processes. Reinstall from scratch (now seeing the UI instead of just the text-based upgrade installer) and try authorizing my licenses again. Again, it fails.
- The licenses are from a Higher Ed site license and are annual. Thinking there might be an issue with my "expires in 2014" licenses, I try using some of the licenses that expire in a few weeks and were previously on the license server. Again, fails with little to no explanation.
- The kick-while-you're-down comes that because it authorized with ESRI but failed to actually put the licenses on my server, I've since exhausted my available licenses in the Customer Care portal. (I've since emailed support@esri.com asking to reset my numbers.)
Has anyone else experienced the Linux license server's refusal to authorize new licenses? Any suggestions? This is really disappointing because it has worked just fine for the past few years and I thought a license upgrade would have been a 5 minute task, not an hour and a half and counting.
Thanks,
John