We are having issues completing authorization of our 10.1 Desktop licenses and I wanted to see if anyone else has had the same or similar problem.
Let me start by saying we our deploying all of our software on an enclosed network, which cannot communicate with ESRI sites. So our license manager, etc. cannot communicate/authorize directly with ESRI sites, everything must be done via file transfer. We are trying to standup our license manager on the same server that maintains our 10.1 Server install. We had some issues with server, but eventually go that working, however there seems to be issues with authoring our desktop software.
I've installed license manager and I've used the authorize now button and it creates an authorization file for concurrent license files. However when we migrate the file and upload it to the https://service.esri.com/drm site we consistently recieve an error message. Now I have tried to resolve this issue multiple ways.
We have attempted to create our authorization file multiple ways.
1. Creating the authorization file manually by inputting the license numbers we are requesting(ABC123456789).
2. We have created an .prvs file from our customer care portal and uploaded that to licenses manager to read.
3. I've also tried uninstalling and re-installing licenses manger multiple times.
Now the only positive is that I noticed our licenses on our customer care portal did change when I uploaded our authorization file, as if the site read the read the requests for licenses and it now says that they are being used. However the site never generated a final license file for us to use. So the customer care portal says we are using software, but I have no license files or software.
I have been in contact with ESRI support on this issue and they have worked with me. But I really have no resolution at this point. The only guidance I have is that it seems as if license manager isnt completing the authorization file completely. ESRI support said the authorization.txt file doesnt seem long enough and isnt adding the specific machine information for where the license manager is residing.
Not sure if this is or if so its occuring because of specific server restrictions or if there is specific software you cant have installed with license manager that might prevent it from completing the authorization file. But we are running Windows Server 2008 R2, SP1. 64 BIT OS.
Just wanted to see if anyone has had any experience with this issue and can offer some guidance.
Thanks,
Let me start by saying we our deploying all of our software on an enclosed network, which cannot communicate with ESRI sites. So our license manager, etc. cannot communicate/authorize directly with ESRI sites, everything must be done via file transfer. We are trying to standup our license manager on the same server that maintains our 10.1 Server install. We had some issues with server, but eventually go that working, however there seems to be issues with authoring our desktop software.
I've installed license manager and I've used the authorize now button and it creates an authorization file for concurrent license files. However when we migrate the file and upload it to the https://service.esri.com/drm site we consistently recieve an error message. Now I have tried to resolve this issue multiple ways.
We have attempted to create our authorization file multiple ways.
1. Creating the authorization file manually by inputting the license numbers we are requesting(ABC123456789).
2. We have created an .prvs file from our customer care portal and uploaded that to licenses manager to read.
3. I've also tried uninstalling and re-installing licenses manger multiple times.
Now the only positive is that I noticed our licenses on our customer care portal did change when I uploaded our authorization file, as if the site read the read the requests for licenses and it now says that they are being used. However the site never generated a final license file for us to use. So the customer care portal says we are using software, but I have no license files or software.
I have been in contact with ESRI support on this issue and they have worked with me. But I really have no resolution at this point. The only guidance I have is that it seems as if license manager isnt completing the authorization file completely. ESRI support said the authorization.txt file doesnt seem long enough and isnt adding the specific machine information for where the license manager is residing.
Not sure if this is or if so its occuring because of specific server restrictions or if there is specific software you cant have installed with license manager that might prevent it from completing the authorization file. But we are running Windows Server 2008 R2, SP1. 64 BIT OS.
Just wanted to see if anyone has had any experience with this issue and can offer some guidance.
Thanks,